Silvia Club of NSW

Hi all,

i just moved places and got ADSL2+ connected and im having an issue with my house phone when ADSL is connected. Basically i can call out no problems but i cannot receive calls it just goes to a busy tone, the house phone doesnt even call. I have 3 ADSL2+ compliant filters connected to the devices on the phone line.

As soon as i unplug the modem from the phone outlet it works fine WTF.

Has anyone had a problem like this before?

your modem is faulty. do you have the line plugged into the line socket on the modem? some have a line and phone socket.

if you can disconnect the modem and all is well, its the modem. ring up your internet providor if they supplied it, if not buy a new one sorry to say!

_________________
M35 Stagea.info @ http://www.m35stagea.info/

its a netgear DG834Gv3 pretty sure it only has the one phone port.

ill try another modem tongith thanks Zie, im just hoping it is the modem and not faulty wiring. Routers are cheap, sparkies are not.

hmm i have an DG834PN and never had a problem with it, except for the one that got hit by lightning and some ports stopped working. thanks warranty

try upgrading the firmware as well from the netgear website. do that first i rekon

_________________
M35 Stagea.info @ http://www.m35stagea.info/

yeah i was looking at the firmware updates and its strange here is the lastest 3 updates

• Version 4.01.40 (for outside NA)
Sep 5, 2007

• Version 4.01.37 (for outside NA)
Mar 24, 2008

• Version 4.01.30 (for outside NA)
Sep 5, 2007

i have got 4.01.30 at the moment and common knowledge would say go to the higest revision which is the .40 revision however if you look at the dates the .37 revision seems to be newer.... not to sure which one to choose.

hahah thats weird! well, go to 37 and if it doesnt work, try 40. if that doesnt work, take it back

_________________
M35 Stagea.info @ http://www.m35stagea.info/

yeah the .37 is more relevant to me anyways as it allows for WPA to be used with the PS3.

Ill give the firmware upgrade ago tonight and see if that does the trick if not ill try a new modem.

The modem was working fine before so im hoping it isnt dodgy wiring that screwed up the modem, (if it is screwed).

stupid question, but have you turned it off and back on again?

_________________
M35 Stagea.info @ http://www.m35stagea.info/

yeah ihave turned it off, and reset it. done an isolation test and so on but still have the problem.

hmm damn, firmware first then return if its still under warranty. or just dont worry about letting people call you!!

_________________
M35 Stagea.info @ http://www.m35stagea.info/

Almost certainly a problem with the modem, if you disconnect the modem from the line and your phone works.

Double check that 'line' and 'phone' sockets aren't crossed, but if they aren't, try a new modem.

pretty sure it is out of warrenty, im happy without hving a house phone but the girlfriend needs it to work

hmm well i will try and get another modem to test out this weekend until then no home phone, thanks for your help guys,

ill dothe firmware upgrade firm and then a different modem and let you know how it goes.

work of advise when doing an isolation test use a different phone cable.

i swapped over the phone cable going into the modem and that seem to do the trick, i can now recieve phone calls no problem. stupid phone cable!!! well everything seems fine now, so lets hope it stays that way.

thanks for the help guys.

cable hey? weird but glad you fixed it!

cheapest problem to fix i guess

_________________
M35 Stagea.info @ http://www.m35stagea.info/