Silvia Club of NSW

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PostPosted: Sun Dec 02, 2007 10:51 pm 
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T25

Joined: Sat Sep 30, 2006 11:22 pm
Posts: 23
Location: western sydney
Car: 180 sx
BADHAIRDAVE - for your information, he went there for a looksee first and then decided on the coilpacks pointing at the car, and asking are you sure they are the right ones?. If there are differences in an r33 for example wouldn't you as the salesperson want to know about this if asked. If you ask a professional salesperson wouldn't you expect an answer that was correct, or perhaps if they asked someone else if they were not sure to avoid a situation like this was. Perhaps we simple folk are not worthy of asking any questions? (how dare we without prior research! ) unless we know the complete workings of a vehicle back to front in which case there would not be any questions to ask. It all comes down to simple customer service relations to a specific field. In this situation it was lacking with the purchase and especially with the follow up. If you know anything about sales you should know " the customer is always right ". fullstop.


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PostPosted: Mon Dec 03, 2007 12:26 am 
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T51 Hybrid
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Joined: Thu May 18, 2006 8:38 pm
Posts: 359
Location: Sydney
Car: 200SX
THE180FURY wrote:
If you know anything about sales you should know " the customer is always right ". fullstop.


Nothing to do with the topic being discussed but I have to say that statement is BS. If the customer is a dickhead, then that statement doesnt apply. Trust me, I get plenty of idiots walking in on my business trying to pull off all sorts of shit.


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PostPosted: Tue Dec 04, 2007 5:37 pm 
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T25

Joined: Sat Sep 30, 2006 11:22 pm
Posts: 23
Location: western sydney
Car: 180 sx
Obviously this statement is within reason, if someone is a complete f*wit or are trying to pull one over you, then of course this doesn't apply. Only the rules of engagement apply in that case.


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PostPosted: Thu Dec 06, 2007 3:10 am 
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SilviaNSW Supporter
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Joined: Fri Oct 10, 2003 8:59 am
Posts: 1797
Car: Tree Fiddy
If the customer is right "within reason", then they are not "always right". You can't qualify an absolute.

Actually, given that customers tend to be ignorant of the concept of "reason", its telling me that customers are "rarely" right.

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